I hate transport for London! I really do. Having lost my oyster card on friday after loading it wiht a new travel card, i rushed around looking for it, went to a tube station and was eventually told I would have to ring up some 084 number. I did. I almost lost my temper. I was angry because i would not get refunded! Why not I asked. she told me the rules were on the back of the card, said i should have a look and started rattling them off. I stopped her dead on her tracks. The fucking card was lost, how was I going to read rules and regulations? all I wanted was to know whether i would get my money back and how i could tavel in the next few days. Talk about appalling service! I was shunted from one department to the next, had to listen to an awful lot of options and in the end nobody could help. Basically i had two options: cancel it and then reapply and pay £5 on top of what i had lost, or wait a couple of days in case someone hand it in at a tube station. Usually when they get handed in the staff destroys them and don't bother to call the oyster office to let them know. whay do they do that? when you've got money on a card, lose it and a good samaritan finds it, shouldn't the powers that be find you? especially if you report it and it had your photo on it? I mean why the fuck do we pay what we pay to travel on public transpor if they are going to let us down? Very unhappy.

Last night i went out with a friend I hadn't seen in a long time. We hung out at some lebanese restaurant in leicester square. The waiter who took our drinks orders was a young guy, smiled a lot and was friendly. When we wanted to order food we were confronted by a surly girl. Im sure she was just being efficient. we kept asking about items on the menu, she couldn't/wouldn't answer. I kept saying to Sophie "i don't like her", we felt she hated us, but then we burst out laughing when we thought about how we have dealt with people in various work situations. I have had people ask me to smile recently so in retrospect i was probably exactly like our waitress and people felt the way sophie and I did. yeah, customer service.

Apparently I am a bitch. The worst sort around because I DON'T KNOW IT MYSELF.I will explore this tomorrow and you guys can give me your verdict.

Later